Rsm260 Terminology

In: Business and Management

Submitted By ccsally335
Words 819
Pages 4
Terminology/ Question | Definition/ Answer | Definition of job satisfaction | Collection of attitudes that people have about their jobs | Two aspects of satisfaction | Facet & overall | Compensation belongs to which aspect of satisfaction. | Facet | Definition of motivation | the extent to which persistent effort is directed toward a goal | Give 3 examples of what predicts job satisfaction. | Personality, discrepancy, fairness. | List 3 examples that job satisfaction predicts. | Absenteeism, turnover intentions, customer satisfaction. | list 3 examples of external motivation. | pay, benefits bonuses, promotion | list 3 examples of internal motivation | challenge skills, sheer interest, accomplishment |

Terminology/ Question | Definition/ Answer | Need for affiliation | A strong desire to establish and maintain friendly, compatible interpersonal relationships | Need for power | A strong desire to influence others, making a significant impact or impression | Skill variety | The opportunity to do a variety of job activities using various skills and talents | Task identity | The extent to which a job involves doing a complete piece of work, from beginning to end. | Task significance | The impact that a job has on other people | Autonomy (in job characteristic model) | The freedom to schedule one’s own work activities and decide work procedures. | Job feedback | Information about the effectiveness of one’s work performance. | List three psychological states of employees that job characteristics will affect | * Knowledge of results * Meaningfulness of work * Personal feelings of responsibility for results |

Terminology/ Question | Definition/ Answer | Perception | A process of interpreting the messages of our senses to provide meaning to our environment | Attribution | The process of assigning causes or…...

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