Organizational Behavior Forces

In: Business and Management

Submitted By ashwani
Words 278
Pages 2
This essay represents four organizations' views on internal and external forces that impact organizational behavior, Washington Metropolitan Area Transit Authority (WMATA), Housing Authority of Baltimore City (HABC), Western Integrity Center (WIC), and Chesapeake Appraisal's and Settlement Services (CASS). This essay will also explain why organizational restructure, organizational mission, fiscal policies, competition, economy, customer demands, and globalization are essential elements in the influence of organization behavior.
Washington Metropolitan Area Transit Authority (WMATA) manages the second largest rail transit system and the fifth largest bus system in the United States (Washington Metropolitan Area Transit Authority, 2005). WMATA originated in 1967 and Metrorail originated in 1976. WMATA serves the District of Columbia, the suburban of Maryland and Virginia counties that covers 106.3 miles of territory with 86 stations. There are 5 lines of operations where trains operate at a speed of 59 mph. WMATA reports a safe, clean, and reliable service that carries millions of tourists and more than a third of federal government workers. However, you cannot read the Washington Post newspaper without reading a negative article about WMATA services. Customers and the media have made a demand that forces WMATA to evaluate their market position.
What are the problems and how do WMATA address the issues? On-time service, over-crowded trains, and rude and discourteous operators are the most frequent complaints. As previously mentioned, the fast changing workforce, high-speed technology, and elevated customer expectation creates external and internal demands on WMATA's structures, strategies, mission, policies, and procedures. With veterans and baby boomers retiring, a new workforce has required that WMATA face the internal impact of organizational behavior.…...

Similar Documents

Organizational Behavior

...costumers, what takes are to be done and so on. As the leading function, managers should motivate employees, direct their activities and find out the most effective communication ways. As the controlling function, managers must control organizations performance and compare it with previously set goal. If the things are not going as they planed the manager should find the way how to make it better or how should work harder. 3. What is organizational behavior (OB)? Answer: Organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. To make it a general idea we can say that Organizational behavior is the field where we can learn about how to behave, how to talk, even how to effect to other co-workers in organizations. 4. Why is it important to complement intuition with systematic study? Answer: Consciously or unconsciously we are all student of behavior. As an example, we can predict about our friends that what they will do under different conditions. Based on our intuition we can success or fail through predicting about them. However, in organizations where we need to predict we cannot make the final decision just based on our intuition, because two people act very differently in the same situation. According to this, using systematic study can help us to predict more......

Words: 1063 - Pages: 5

Organizational Behavior

...Organizational Behavior W. Jack Duncan Book review Meera Iyer Chapters 1. Organizational behavior: defining the field 2. Historical perspective 3. Methodological foundations of organizational behavior 4. Personality development and attitudes 5. The cognitive basis of individual behavior 6. Motivation: Theory and selected research 7. Introduction to small group behavior 8. Leadership behavior and effectiveness 9. Intergroup analysis: Co-ordination and conflict 10. The organization and the individual 11. Environments, organizations and behavior 12. Power relations in organizations 13. Performance evaluation and organizational effectiveness 14. Planned change and organizational development This book is about organizational behavior. It is also a text on management. The objective of the book is to present a research based approach to management from an applied behavioral science perspective. I have summarized each chapter of the book, explaining the main points that the authors wish to communicate. © www.hrfolks.com All Rights Reserved Organizational behavior – Defining the field Organizations are collections of interacting and inter related human and non-human resources working toward a common goal or set of goals within the framework of structured relationships. Organizational behavior is concerned with all aspects of how organizations influence the behavior of individuals and how......

Words: 4349 - Pages: 18

Organizational Behavior

...that departments may become self-centered and lose focus of organizational goals in all entirety. Employees of the particular department may only seethe issues and work associated within their own department. Product departmentalization, on the other hand, places one manager in charge of all the jobs associated with a particular product (Gibson et al, 2012). This is an effective organizational structure that is practice in many large companies with product variation. Advantages of product departmentalization include high product visibly, well suited for rapid change, allows parallel processing of multiple tasks, and its even fosters the training of general mangers (Burton &Thakur, 1998). Product departmentalization allows for each product to receive the required attention, expertise, and focus in order to be successfully managed. Integrating different products and brands under the same management may eventually lead to confusion of roles and objectives that each product needs. Unfreezing old learning allows for new information and skills to be acquired effectively (Gibson et al., 2012). Some employees, regardless of position, welcome learning will open arms and embrace it as an opportunity to expand on ones knowledge. This willingness to learn allows for growth and is required to unfreeze old learning. The Seven Step Model for the Management of Organizational Change (Gibson et al., 2012) depicts that forces for change, performance outcomes, and diagnosis of the......

Words: 573 - Pages: 3

Organizational Behavior

...Organizational Behavior W. Jack Duncan Book review Meera Iyer Chapters 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Organizational behavior: defining the field Historical perspective Methodological foundations of organizational behavior Personality development and attitudes The cognitive basis of individual behavior Motivation: Theory and selected research Introduction to small group behavior Leadership behavior and effectiveness Intergroup analysis: Co-ordination and conflict The organization and the individual Environments, organizations and behavior Power relations in organizations Performance evaluation and organizational effectiveness Planned change and organizational development This book is about organizational behavior. It is also a text on management. The objective of the book is to present a research based approach to management from an applied behavioral science perspective. I have summarized each chapter of the book, explaining the main points that the authors wish to communicate. © www.hrfolks.com All Rights Reserved Organizational behavior – Defining the field Organizations are collections of interacting and inter related human and non-human resources working toward a common goal or set of goals within the framework of structured relationships. Organizational behavior is concerned with all aspects of how organizations influence the behavior of individuals and how individuals in turn influence organizations. Organizational behavior is an......

Words: 4360 - Pages: 18

Organizational Behavior

...Organizational Behavior Michael J. Bonnie CJA444 June 5, 2014 Eddie Gordon Organizational Behavior Organizational behavior is the study of how employee’s behavior interacts within an agency’s work environment. It includes many subjects which include sociology, communication, psychology, and management. Its primary purpose is to review and report in the ever expanding study in criminal justice organizational behavior areas in the workforce. This discussion focuses on the forces of change and the approaches to managing organizational change in criminal justice agencies, including identifying observable aspects of organizational cultures (Robbins & Judge, 2013). What social, political, and organizational behavior can influence change in criminal justice agencies? The criminal justice field is an ever evolving field. As today’s technology changes so does the way the criminal justice field interacts with that technology. As our society changes the technology that we use will also be altered to fit the situation. The barriers that come along can affect how the criminal justice field interprets what to do next. The basis of the criminal justice system is to protect and serve the community as a whole. Keeping up with the changes in society in our social, political, and organizational behavior is a vital part of our criminal justice system. There will be fewer barriers as it relates to females in the criminal justice field as well as minorities in particular roles in......

Words: 1401 - Pages: 6

Organizational Behavior

...Essay Questions (Ch 9)   1.  Identify and briefly discuss the four distinguishing characteristics of a mature (well-functioning) group. The distinguishing characteristics includes (1) a clear purpose and mission, (2) well-understood norms and standards of conduct (3) a high level of group cohesion (4) a flexible status structure. Stating the purpose in terms specific goals enhances productivity over and above any performance benefits achieved through individual goal setting. Behavioral norms for high performance and productivity set above organizational norms characterizes high performing work groups. Smaller groups tend to be more cohesive than large groups, and cohesion based on attraction results in effective control over members with respect to important performance norms. Successful resolution of authority issues within a group result in a well understood status structure. This contributes to group functioning. 2.   Describe the five stages of Tuckman's Group Development Process. What individual and group issues are addressed in each stage?  Forming Storming Norming Performing Adjourning Individual How do I What's my What do the How can I Whta's issues fit in? role here? Others expect best perform next? ...

Words: 5127 - Pages: 21

Organizational Behavior

...Organizational Environment Charmaine Roundtree Bus 322-Organizational Behavior Dr. Bob Nolley 10/15/2015 Telephone: 919-961-8376 E-mail: annetteroundtree@yahoo.com Instructor: Dean J. Robert Nolley III Today I decided to do my assignment on Wegmans Food Market. There are many driving forces that shaped this privately-held, family owned company that was founded in 1916. Wegmans is a regional grocery store chain that has built reputation on one stop experience. Many of their customers enjoy picking up their prescription, ordering dinner in the market café, renting family videos, and being able to pick up or drop off clothes at the inside dry cleaning. Wegmans believe in giving their customer the best, and they strive to achieve it daily. Founded in Rochester, NY, they have raised the bar on the customer shopping experience. The company takes pride on offering exceptional customer service, high quality goods, and great quantity of choices, and prepared quality foods. Wegmans has appeared on the Fortune’s annual “100 Best Companies to Work For” list since it begin in 1998, and has ranked among the top 10 of eight consecutive years (Fortune.com). In 2013, “Wegmans annual sales of $7 Billion. In 2014, “Wegmans was rank 30th on the Supermarket News list of the Top 75 Supermarkets based on sales volume”(Fortune.com). Wegmans operate 85 stores, and employs over 44,000 people. Competing in a global......

Words: 1297 - Pages: 6

Organizational Behavior

...Chapter One: Introduction to Organizational Behavior Chapter Synopsis This chapter launches the students' study of organizational behavior by providing an overview of management history and the OB field, and by identifying forces that promise to reshape the nature of management. It exposes the how, what, why, and when of organizational behavior, as viewed and practiced by managers. It also identifies the skills and competencies that leaders will need to create the ideal 21st century work atmosphere, such as intelligence, passion, a strong work ethic, a team orientation, and a genuine concern for people. Learning Objectives After completing this chapter, students should be able to: 1. Define in applied terms organizational behavior. 2. Describe the disciplines that have contributed to the field of organizational behavior. 3. Discuss the importance of understanding behavior in organizations. 4. Explain the time dimension model of measuring effectiveness. 5. Explain the relationship between quality and organizational effectiveness. Key Terms power of human resources—The ability to get things done in the way one wants them to be done. globalism—The interdependency of transportation, distribution, communication, and economic networks across international borders. cultural diversity—The vast array of differences created by cultural phenomena such as history, economic conditions, personality characteristics,...

Words: 4459 - Pages: 18

Organizational Behavior

...Chapter 1 What Is Organizational Behavior? Learning Objectives After studying this chapter, students should be able to: 1. Demonstrate the importance of interpersonal skills in the workplace. 2. Describe the manager’s functions, roles, and skills. 3. Define organizational behavior (OB). 4. Show the value to OB of systematic study. 5. Identify the major behavioral science disciplines that contribute to OB. 6. Demonstrate why few absolutes apply to OB. 7. Identify the challenges and opportunities managers have in applying OB concepts. 8. Compare the three levels of analysis in this book’s OB model. Instructor Resources Instructors may wish to use the following resources when presenting this chapter. Learning Catalytics Questions: Instructor Directions and Follow-Up Organizational Behavior Concept | LC Question | Instructor Directions and Follow-Up | Management skills and managerial activities | Refer to the allocation of activities by time for average, successful, and effective managers. Prioritize how you spend your time as a college student. | This is a good discussion starter on managerial activities and what is important. First, make the connection for students between activities that managers spend their time on and similar activities that college students spend their time on. Next, display results from the class and compare with the Luthans results. For example: * Traditional management = making decisions,......

Words: 18189 - Pages: 73

Mgt 307 Week 2 Medquist Organizational Behavior Forces

...Week 2 MedQuist Organizational Behavior Forces Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser http://hwguiders.com/downloads/mgt-307-week-2-medquist-organizational-behavior-forces/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) MGT 307 Week 2 MedQuist Organizational Behavior Forces Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser http://hwguiders.com/downloads/mgt-307-week-2-medquist-organizational-behavior-forces/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) MGT 307 Week 2 MedQuist Organizational Behavior Forces Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser http://hwguiders.com/downloads/mgt-307-week-2-medquist-organizational-behavior-forces/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) MGT 307 Week 2 MedQuist Organizational Behavior Forces Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser http://hwguiders.com/downloads/mgt-307-week-2-medquist-organizational-behavior-forces/ For More......

Words: 1453 - Pages: 6

Organizational Behavior Forces Discussion

...Organizational Behavior Forces Discussion Jeanette L Garcia Berrios MGT 307 Aug 24, 2011 Maribelin Gutierrez Organizational Behavior Forces Discussion El comportamiento organizacional puede verse afectado por factores internos y externos. Algunos de estos factores pueden ser: la restructuración, la misión de la organización, la competencia, la economía, las demandas de los clientes y la globalización. La restructuración es una fuerza interna dentro de la organización. Esta puede ser utilizada de varias formas, tales como: re asignar a un grupo de trabajadores o despido de estos. Las organizaciones están bajo un ambiente competitivo y en tiempos de dificultad económica la restructuración debe realizarse de tal forma que puedan mantenerse competitivos. La misión de la organización es el propósito básico de una organización. Esta influye en el rendimiento, comportamiento y auto iniciativa de los individuos que trabajan en ella. La mayoría de las organizaciones tienen una misión y una visión clara en la cual incluyen y hacen participe a todos sus empleados. De esta manera las compañías proveen un ambiente adecuado para el personal. Otro de los factores que afectan el comportamiento organizacional es la competencia externa. Debemos descartar el pensamiento Hay que se basa en que las compañías que representan algún tipo de competencia son las que producen el mismo producto que nosotros. Muchas veces las compañías se......

Words: 904 - Pages: 4

Organizational Behavior

...better more productive work environment. These changes occasionally produce unwanted results, which were not expected or planned for. By monitoring organizational behavior unwanted or negative results can be minimized so change can be effective within an organization. Organizational behavior, organizational culture, diversity, communication, business ethics, and change management are all factors within an organization. Managers should clearly define these terms to create a more efficient and effective work environment. Any company ensures growth and success by establishing strict guidelines and procedures, which include these factors of organizational behavior. Every organization in the world today is putting a lot of efforts, time, and resources in the human management. In order for an organization to be successful, it has to invest substantially into the domain of people skills, and their behavior. Due to stressful working environment, many organizations loose employees due to lack of motivation, stress, lower employee job satisfaction and other contributing factors of behavioral sciences and psychology. All these factors have negative effects on the organization and organizational behavior simultaneously. Many experts are in concord that all these factors create disoriented and unmotivated employees and affect the organizational overall targets and higher dissatisfaction of the employees. Perhaps the single most important technique for motivating the people you supervise......

Words: 1184 - Pages: 5

Organizational Behavior

...Bachelor of Business Administration (Hons) Course Title : Organizational Behavior Course Code : BUS 250 Year of Study : 2 Number of Credits : 3 credits Duration in Weeks : 12 weeks Contact Hours Per Week : 3 hours Pre-requisite Course(s) : BUS 120 Principles and Practice of Management Course Aims The course provides students with a conceptual and a pragmatic approach to understand the employees’ behavior in the organization. This course equips students with the knowledge and skills required to diagnose problems of organizational behaviors, and enhance students’ skills to manage the work behavior of employees at the individual, team, and organizational level. Teaching Approach The course will be taught in lectures and tutorials. Practical examples and cases will be used to practice the concepts relating to organizational behaviors. The learning model for this course is based on lectures, in-class case discussions, behavioral games, psychological tests, and videos. Resources Principal Reading 1. Robbins, S. P. and Judge, T.A. (2015). Organizational Behavior (16th Global Edition). New Jersey: Prentice Hall. ISBN #978-0-13-800040-0 Supplementary Reading 1. Frost, P.J., W.R. Nord, & L.A. Krefting. (2004). Managerial and Organizational Reality. Upper Saddle River: Pearson (pp.244-249, 307-319). 2. Gibson, J,L., J.M. Ivancevich, J.H. Donnelly, & R. Konopaske (2004). Organizations. (11th Ed). New York: McGraw Hill,......

Words: 1269 - Pages: 6

Organizational Behavior

...|WHAT IS ORGANIZATIONAL BEHAVIOR? | LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Define organizational behavior (OB) 2. Describe what managers do 3. Explain the value of the systematic study of OB 4. List the major challenges and opportunities for managers to use OB concepts 5. Identify the contributions made by major behavioral science disciplines to OB 6. Describe why managers require a knowledge of OB 7. Explain the need for a contingency approach to the study of OB 8. Identify the three levels of analysis in this book’s OB model CHAPTER OVERVIEW Managers need to develop their interpersonal or people skills if they are going to be effective in their jobs. Organizational behavior (OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization, then applies that knowledge to make organizations work more effectively. Specifically, OB focuses on how to improve productivity, reduce absenteeism and turnover, and increase employee citizenship and job satisfaction. We all hold generalizations about the behavior of people. Some of our generalizations may provide valid insights into human behavior, but many are erroneous. Organizational behavior uses systematic study to improve predictions of behavior......

Words: 10414 - Pages: 42

Organizational Behavior Forces Discussion Paper

...Organizational Behavior Forces Discussion Paper Team B MGT/307 November 29, 2011 Introduction Organizational structure refers to both the formal and informal frameworks that shape how a business is operated. A successful business is determined how they treat there customers. This paper will discuss how competition, the economy and customer demands affect the business world today. Competition Competition is the foundation for thriving businesses. For any potential successful business, competition provides employers with the necessary tools to become a better business to better serve its customers. Moreover I, LaQuoya work for a member’s only establishment, The Augusta Country Club (ACC). It is city based and the only know competitor is the Westlake Club (WC). Our establishment thrives based on the proper treatment of our members. The members pay top dollar to be a part of our business. So, our customer service is what determines the perseverance of our business. In addition, unlike The ACC, Westlake Club only allows its members to be native to the area; whereas the ACC accepts members from anywhere in the world. Therefore, a big part of business is accepting all people who are willing to pay for your services. Kellogg’s is big on competition. We have a lot of major competitors that try to take our business everyday. Kellogg’s is also known for Keebler, Murray, Famous Amos, and President baking. If you see any of these products on...

Words: 1106 - Pages: 5