Future of Office Work

In: Social Issues

Submitted By JAy47x2x
Words 664
Pages 3
Looking to the Future of Office Work It’s no secret that technology has completely changed the world we live in, and the use of technology is growing at an exponential rate. The use of technology within the work place is no different, and has many effects on the different aspects of a job. Clerical work has by tradition been manual processing, organizing, distributing, and maintaining different information for an organization but as technology continues to enter the work force, clerical jobs are being affected in a variety of ways. “Technology can change not only the content of jobs but also the number of clerical jobs” (Hodson & Sullivan pg. 316). It can be argued that technology will lead to both job growth and job elimination in regards to clerical work. Clerical work can consists of a lot of record keeping and coordination, and some aspects of the job can be done completely by computer now which may lead to the displacement of some clerical workers. The jobs that are likely to see the biggest decline are the non-customer facing jobs like switch board operators or typists. Deskilling may occur because the tasks that once needed to be completed manually are now completed by a machine or computer. Because the worker in this case is no longer using his/her skills, they become deskilled and automation takes over. Inevitably, this may lead to these jobs becoming obsolete and ultimately eliminated. In contrast, many clerical jobs should stay strong even with the implementation of new technology because of the human interaction that is required. Hotel clerks, receptionists, and secretaries may even expect to see growth as a result of technology making their jobs more efficient and cost effective. Mobile technology has added a whole new aspect to technology on a more individual level. With smartphones like Blackberrys and iPhones a clerical worker can access company…...

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