Eric and Kipsy

In: Business and Management

Submitted By kathryn
Words 3121
Pages 13
Eric and Kipsy

Eric and Kipsy are both employees of a suburban firm that wholesales electrical components. Eric is a new manager of product information who was hired right out of management training while Kipsy is one of 35 female workers employed by the firm, to provide current information of the large inventory of electrical equipment and supplies to the salesmen in the field. The female workers range from recent high school graduates in their first job to middle age housewives. After being shown what the tasks of the clerks were when the salesmen called in to request product information and how this information was located and relayed to the salesmen, Eric was soon fascinated by both the efficiency of the operation and the pleasantness of the surroundings.
Eric soon realized how mistaken he was about the smooth running of the firm’s operations. The numerous complaints he was receiving from the salesmen in the field about the product information service showed him there were big problems within the organization. He recognized three general problems which were frequent and serious enough to command immediate attention and action. First, salesmen were unable to get through quickly to the information clerks, errors were excessive and clerks were often abrupt and unfriendly to salesmen when they called. As Eric attempted to find the reasons for these problems, he discovered more problems. Absenteeism and turn over were extremely high and when this occurred, temporary workers were brought in who were unfamiliar with the system so incorrect information was often relayed to the salesmen. This caused Eric to institute a crash program to increase efficiency, reduce call-in delays and slash the error rate.
After thorough consideration and elimination to determine the cause of the firm’s problems, Eric concluded that the key was Kipsy, who has been with the firm for…...

Similar Documents

Eric Petrson Case Study

...Overview of Eric Peterson Case * Eric Peterson is the GM of Green Mountain Cellular Telephone (GMCT) which is owned and operated by CelluComm and is one of twelve cell sites. * GMCT is a soon-to-be operating system that will operate 16 cell sites at the time of opening and eight months later will operate 21 cell sites and will serve 400,000 people. * GMCT is one month behind schedule because of numerous problems.  The original turn on date is February 1st and has been set back to April 1st. * Peterson is scheduled to meet with Knight in two weeks to discuss the different problems that have led to the delay. * Peterson expected to be reporting directly to Jenkins, however Peterson never ends up responding directly to Jenkins and is to report to Jeff Hardy. Background * GMCT had originally planned to begin service to subscribers on February 1, and are already a month behind schedule. * Management support is nearly invisible. A new general manager (Eric Peterson), has no previous experience and therefore should have adequate support from his superiors. * Lack of communication with superiors and headquarters since taking action. Issues Facing Eric Peterson * Eric Petersen's authority and power.       * Unclear decision making makes it difficult for Peterson to make the necessary decisions to help GMCT successful. * Unclear about his position of responsibility and authority.     ...

Words: 887 - Pages: 4

Eric & Kipsy

...Eric & Kipsy: complexities of management and organisational behaviour (a) Analyse the issue of management and organisational behaviour which are raised in this case study. From our discussion, we found that a lot of issues in this case. We will discuss and explain what the error and problem encountered. There are many issues of management and organisational behaviour such as: i. High turnover and absenteeism of staff. When absenteeism was particularly high on any given day, part-time employees were called to fill in. Of cause they all not familiar with the job, system, procedure, equipment and so on. When company hire new worker to work here, of cause company need to train and give full support to ensure new worker perform well. It is involve cost and waste time. ii. Low level of motivation Keeping employees motivated is an important element of not only getting the most out of your employees, but also in retaining your best employees. The best employees are always in high demand, and will change companies if they are not kept motivated at work. But unfortunately in this case study, most of their worker demotivated with various factor such as company policy and time management for personal and work lives. iii. Excessive error Too much of error will give bad effect to the company. It will effect to other person or other department and company also cannot consider with people that always make same mistake. Errors will make company always......

Words: 736 - Pages: 3

Eric & Kipsy

...Eric & Kipsy: complexities of management and organisational behaviour (a) Analyse the issue of management and organisational behaviour which are raised in this case study. There are many issues of management and organisational behaviour such as * High turnover and absenteeism of staff * Low level of motivation * Excessive error * Unfriendly telephone manners * Lack of responsibility * Little chance of advancement – frustration * Lack of job satisfaction – no rewards * Working hours – not flexible * Poor communications – formal and informal * Training of relief part-time staff * Narrow span of control – too many supervisors * Symptoms or sources of stress * Manager’s lack of confidence / experience * Conflicts between telephonists / salesperson - delay * Lack of involvement by management with staff * Management relying too much on formal structure * Management style and level of supervision * Lack of basic system – procedures, guidance and direction, downward communication * Kipsy as informal leaders – lack of recognition of informal organisation (b) Suggest solutions to the problems faced by Eric and Kipsy. These include * Change overall management structure – more autonomy to Eric * Improve communications – staff involvement, staff meetings * Review procedures for recruitment, selection and induction * Review training program, including part-time staff *......

Words: 250 - Pages: 1

Eric King

...Principles of Entr3preneurship Business Trends ERIC KING AI logo © 2013 by Eric King According to Tim-Graw (2012), the social trend is evident throughout the world with more networking events and opportunities occurring weekly. Social trend involves top social networking platforms such as Facebook, MySpace, and other Internet networking sites. The list continues further with the creation of music apps, Spotify, Pandora, and these other networking sites will impact the industry by providing opportunity for growth. Whenever a new social media tool is created, a new opportunity is as well. New opportunity means an increase in jobs, expanding the pool of success to Full Sail graduates and other industry driven people. This trend will also be impactful to the industry by recognizing what’s new and hot on the market! New applications are being formed from web 2.0 tools allowing for users to run businesses with just one click away. It is important that we monitor this trend to see what exactly are the people are following. You have to know your target audiences wants and needs in order to satisfy them and become successful. One example of a business monetizing from social trend is Rick Ross’s, Untouchable MayBach Music Group also known as MMG. “Maybach Music Group has climbed to the forefront of mainstream rap” (BET, 2013). In order to be great in this music industry, you have to be able to keep up with the trends of it. Though Rick Ross has a catalogue of 4 popular......

Words: 696 - Pages: 3

Chemical Eric

...STUDY: CHEMICAL ERIC ERIC: Age 15, 6’ tall, 150 lbs, size 13 shoes. Swelling presents on right knee and ulcerated sores on his lower left leg with prolonged healing. Doctor’s test results reveal lowered levels of thyroid hormone and low levels of cortisone and testosterone but high growth hormone. Treatment is administered to remove fluid from knee. Shortly after Doctor visit, Eric breaks left hip. PROBLEM: What hormonal problem could be causing these symptoms? A: Hypopituitarism. Based on the symptoms the patient presented it appears there was a deficiency in FSH/LH due the decreased muscle mass (skinny), increase osteoporosis (bone fragility), ACTH deficiency due to the low cortisol in the adrenal glands which reveals symptoms of fatigue, weight loss, can have delayed puberty in children, affects in the immune system. CQ1: What hormonal problem could be causing these symptoms? A: Pituitary gland has problems. CQ2: Based on the diagram in Slide 10 (pituitary gland) choose the correct answer. A: The posterior pituitary probably collects hormones made by the hypothalamus, and the anterior pituitary probably makes hormones under the direction of the hypothalamus. ERIC: Upon test results, it appears a benign pituitary tumor has placed pressure on the pituitary gland and disrupted functions. TREATMENT: Irradiation to kill the pituitary and tumor associated with it. Post irradiation Eric seems to......

Words: 891 - Pages: 4

Chemical Eric

...Chemical Eric: A Clicker Case About the Complexity of Hormonal Control Eric Ribbens Department of Biological Sciences Western Illinois University Part I, Slide 1 A Promising Start He was, his mother always said, the cutest little boy ever, and she had always adored him. So strong, so sturdy, confidently charging through life. At 10, he joined a Little League baseball team and made the All-Star team in his first year. It wasn’t until quite some time later that she realized something was very wrong. Part I, Slide 2 Little League Looking back, probably the first symptom appeared when he was 11. Promoted up to the next division in Little League, he mostly sat on the bench. His coordination was not as good as it had been, and he seemed to have lost his hustle. Of course, it was probably just that he was being expected to do too much, and it was easy to overlook. And he began to grow. Part I, Slide 3 Growing Pains Soon he began to notice girls, but after an initial girlfriend or two, he retreated. Too shy, probably. They moved to a different town, and moved again to another state, and his grades slipped. He became more introverted. Troubled teen? Doing drugs? His mother found no evidence, but worried. And he grew. He turned 15, and he grew. He was getting close to 6' tall now, and was wearing size 13 shoes. He was skinny, weighing only 150 lbs. His right knee began to swell, and he developed mysterious ulcerated sores on his lower left leg that refused to......

Words: 1693 - Pages: 7

Eric Foner Freedom

...Eric Foner Second Summary In his chapter ‘Sixties Freedom’ Eric Foner argues about people’s transition of freedom from collective demands towards a more personal value beyond the public spectrum. Besides that, the human rights movement have expanded to different demographics such as white children, women and other minorities. For instance, Martin Luther King’s freedom movement centralizes on integration between races for the benefit of the nation in achieving the same national values. However, Malcolm X insisted black people to be independent and determine to fight for their rights, relying on one’s effort. Secondly, the War Poverty introduced by the Johnson Administration differs from the New Deal as it displayed interventions on a personal level. The denial of direct aid in eradicating poverty is replaced by long terms initiatives such as providing people with new skills, motivating through job training, education and giving access to community programs. Furthermore, the emergence of middle class white people known as The New Left narrowed its concerns regarding the institution from a psychological aspect; powerlessness. The Port Huron Statement emphasized, despite the democratic structure, we are powerless in determining the country’s direction. They sought a democracy that encourages individual participation and awareness that our share in social decision should not be obligated or distracted by the Cold War......

Words: 264 - Pages: 2

Eric Peterson

...Eric Peterson Case Overview This is a case about a manager who does his job competently, but is in trouble and doesn’t know it. The problem is, he has neglected managing his bosses. Situation • Since Peterson had no experience in the field, second-guessing of his decisions was to be expected, especially when there were problems • Peterson’s boss also has no expertise in the relevant areas, and is relatively disengaged in thinking through the big issues. Disengaged boss is very dangerous situation. • Multiple management challenges among subordinates, all of which Peterson was handling well, but which required some decisions that required local knowledge to understand why they were good (e.g., moving Stevana in charge of construction) • Little contact with superiors/headquarters since taking job • Early on, Peterson antagonized some higher-ups (e.g., Cantor & Green) • A review from on high will come in two weeks What Peterson Should Have Done • Found ways to educate Hardy on the operation and engage him in decisions. Make sure he is on board with decisions and sees his own success as based on Peterson’s success • Found reasons to meet with Jenkins (his boss’s boss) to make sure he knew what a good job Peterson was doing • Set milestones and partial success criteria so that it is not necessary to wait until start up to determine whether Peterson had done a good job. Major milestones also provide excuse for inviting......

Words: 326 - Pages: 2

Eric and Kipsy Case Study

...1. BACKGROUND (i) ERIC Eric is a new product information manager with a company wholesaling electrical components. Upon completion of management training, he was assigned to manage anew office comprising over 35 employees. Day to day operations • The operators receive calls from the salesmen in the field using operating consoles. A green light indicates an incoming call. • Calls are assigned sequentially to waiting operators • The stock number is determined and the relevant information such as stock level, delivery times and price is provided and relayed to the salesmen • At the end of the call the green light would extinguish itself and the operator will wait for another call. A visit from the Vice President indicating falling sales, high error rate and number of delays currently being experienced by the salesmen caused Eric to devise a program to deal with these issues. Eric’s program however was met with opposition from both employees and supervisors. Although the plan appeared to have worked for a few days, it failed to motivate employees and had a spiral effect which impacted on his relationship with supervisors and the general staff. (ii) KIPSY Kipsy applied for a job at the company because she heard it was great place to work, and since it was rapidly expanding, that meant she can move up the corporate ladder. Her excitement quickly changed to boredom as the job became monotonous. She was frustrated also due to the fact that there appears to...

Words: 366 - Pages: 2

Sheila and Eric

...with deep emotions(urgently, cutting in) ...read more. Conclusion Compared with her mother's character Shelia is much more curious, wondering what their part in it was. "Go on, Mother. You might as well admit it". This curiosity shows how Shelia's role is to try and play the role of the audience. Her mother appears more up her self with stubbornness, "And if I was, what business is it of yours? Giving out the impression that she thinks she has higher authority than the inspector. Her importance to the play is that she is the centre piece, linking together the entire story and characters. Connected with Gerald's affair with her, the daughter of Birling and Mrs B and having a part for herself also containing the secret from her family that Eric is a heavy drinker which was significant to the fate of Eva smith. Clearly showing how she was the essential link to the whole play. ...read more. The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE J.B. Priestley section. Found what you're looking for? Start learning 29% faster today 150,000+ documents available Just £6.99 a month...

Words: 471 - Pages: 2

Eric

... Eric Thongori | Mr. Njagi | Date Issued | Completion Date | Submitted on | 4TH September 2013 | 21/1/2025 | 28/1/2015 | Qualification | Unit | BTEC LEVEL 3 EXTENDED DIPLOMA IN BUSINES | UNIT 37 UNDERSTANDING BUSINESS ETHICS | Assignment Title | | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria Reference | To achieve the criteria the evidence must show that the learner is able to: | Task no: | Page numbers: | P1 | Explain the ethical issues a business needs to consider in its operational activities | | | | | | | | | | | | | | | | | | | Learner Declaration | I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.Learner Signature: Date: 27/1/2015 | Introduction Task 1 (P1): Explain the ethical issues a business needs to consider in its operational activities. Business Ethics is the moral principles of the right and wrong things that an organization can do. The aims are controlled by organizations within the business, for example, Social services/a private business. An honorable behavior is behavior of right or wrong. Business moral values include the practices and behaviors’ (good or bad) within the organization. Business managers in these organizations create......

Words: 1071 - Pages: 5

Eric Employee

...Eric  Employee     Eric  Employee  has  worked  as  a  Receiver  for  Eggsellent  Eggs,  Inc.,  a  local  grocery   store  chain  in  Alabama  with  200  employees.      He  has  worked  for  the  company  since   2002.    His  job  description  is  attached  below.    In  2010,  Eric  was  diagnosed  with   Parkinson’s  Disease,  a  degenerative  movement  disorder  that  causes  difficulty  with   walking  and  muscle  weakness.    It  can  also  make  speech  soft  and  slurred,  and  can   cause  “masking,”  a  condition  in  which  the  person’s  facial  expression  appears  frozen,   as  if  it  were  a  mask.    In  its  more  advanced  stages,  Parkinson’s  Disease  can  also  cause   cognitive  decline.         In  2012,  Eric  took  FMLA  leave  to  have  a  surgical  procedure  that  his  doctors  hoped   would  alleviate  some  of  his  symptoms.    He  returned  to  work  in  June,  2012.    Eric’s   performance  reviews,  including  his  review  in  June,  2013,  have  always  been   satisfactory,  and  he  has ...

Words: 801 - Pages: 4

Eric Birling

...Eric Birling Enlarge image * He is described at the start as "in his early twenties, not quite at ease, half shy, half assertive." * Eric seems embarrassed and awkwardright from the start. The first mention of him in the script is "Eric suddenly guffaws," and then he is unable to explain his laughter, as if he is nervous about something. (It is not until the final act that we realise this must be because of his having stolen some money.) There is another awkward moment when Gerald, Birling and Eric are chatting about women's love of clothes before the Inspector arrives. Do you feel that there is tension in Eric's relationship with his father? * It soon becomes clear to us (although it takes his parents longer) that he is ahardened drinker. Gerald admits, "I have gathered that he does drink pretty hard." * When he hears how his father sacked Eva Smith, he supports the worker's cause, like Sheila. "Why shouldn't they try for higher wages?" * He feels guilt and frustration with himself over his relationship with the girl. He cries, "Oh - my God! - how stupid it all is!" as he tells his story. He is horrified that his thoughtless actions had such consequences. * He had some innate sense of responsibility, though, because although he got a woman pregnant, he was concerned enough to give her money. He was obviously less worried about stealing (or 'borrowing' from his father's office) than he was about the girl's future. So, was Eric, initially, the most......

Words: 363 - Pages: 2

Eric Peterson-Case Analysis

...Eric Peterson Case Overview This is a case about a manager who does his job competently, but is in trouble and doesn’t know it. The problem is, he has neglected managing his bosses. Situation • Since Peterson had no experience in the field, second-guessing of his decisions was to be expected, especially when there were problems • Peterson’s boss also has no expertise in the relevant areas, and is relatively disengaged in thinking through the big issues. Disengaged boss is very dangerous situation. • Multiple management challenges among subordinates, all of which Peterson was handling well, but which required some decisions that required local knowledge to understand why they were good (e.g., moving Stevana in charge of construction) • Little contact with superiors/headquarters since taking job • Early on, Peterson antagonized some higher-ups (e.g., Cantor & Green) • A review from on high will come in two weeks What Peterson Should Have Done • Found ways to educate Hardy on the operation and engage him in decisions. Make sure he is on board with decisions and sees his own success as based on Peterson’s success • Found reasons to meet with Jenkins (his boss’s boss) to make sure he knew what a good job Peterson was doing • Set milestones and partial success criteria so that it is not necessary to wait until start up to determine whether Peterson had done a good job. Major milestones also provide excuse for inviting......

Words: 326 - Pages: 2

Eric Birling

...Eric Birling What do you think is the importance of Eric and how does Priestley present him? How does he change throughout the play? At the start of the play we see Eric as a naïve alcoholic who seems to want to follow his father into his rich and successful business. We see Eric as immature and at the start of the play we see his anxiety, as if he knows that something will go wrong that night. As Eric and his family learn more about his shocking relationship with Eva, he seems to undergo a dramatic change in which he accepts responsibility for his vile treatment of Eva and breaks away from the capitalist limitations that his parents have set him. Towards the end of the play we see Eric agree with the inspector, who seems to be the righteous view of morality and also agree with Sheila who has undergone the most dramatic change and has accepted social responsibility forever. In order for us to recognise Eric’s change, his flaws first have to made abundant to the audience. Priestly obliges through the stage directions he set for Eric. He describes him as “not quite at ease” showing that he could be uncomfortable at the prospect of an evening with his mother and father or more likely that he is worried, that events with regards to Eva will be revealed. Priestly also describes Eric as “half shy, half assertive”. This seemingly duel personality, could highlight Eric’s drinking problems, which through drunkenness, has left him unsure of himself and without a set personality.......

Words: 1214 - Pages: 5