Empress Luxury Lines Case Study Questions

In: Business and Management

Submitted By sneekattack77
Words 325
Pages 2
To provide background regarding the Empress Luxury Lines case, in the case Kevin Pfeiffer, a computer technician initially told Antonio Melendez that it appeared that top management found a way to fund the computer system upgrade that he requested two years prior.
The beginning of this originated from problems incurred with the computer system when it was hit by a power surge from fierce thunderstorms from the night before. When this occurred, Phil Bailey, who was Kevin Pfeiffer’s supervisor was instructed to observe the damage to the system from the thunderstorm and report back to him. Once this request was made, Kevin Pfeiffer reported back to Phil Bradley and instructed that the damage to the underground wires and computer circuits could be repaired for about fifteen thousand dollars.
Once Kevin Pfeiffer made these observations, Phil Bradley did not appear happy and simply instructed Kevin Pfeiffer to go to the reception area while he called Roger, who was the chief financial officer, and also Antonio Melendez’s superior.
After this was done, Phil Bradley called Kevin Pfeiffer back into his office and instructed him to dig up nearly all of the underground wire and cable and then haul it all off prior to the arrival of the insurance adjustor. Carrying out this task would result in a damage estimate of roughly five hundred thousand dollars, which of course is much higher than the amount Kevin Pfeiffer estimated based on the true damages. Phil Bradley’s primary purpose for instructing Kevin Pfeiffer to do this was to simply help obtain insurance funds for damage to the current system to help cover the costs of a new system.
In response to Phil Bradley, Kevin Pfeiffer refused to carry out the task, though he was a new hire and technically on probation. Antonio Melendez congratulated Kevin Pfeiffer for his refusal, though in the end, it did not really matter since…...

Similar Documents

Empress Luxury Lines

...------------------------------------------------- Top of Form What is the Commonwealth? The Commonwealth is an association with 54 member states in 2003, which provide support to each other, and work together toward worldwide goals. The Commonwealth is described as a "family" of nations, firstly linked together in the British Empire, and now building over 1.7 billion people of many faiths, races, languages, and traditions, The Commonwealth represents almost one-third of the world's population. Commonwealth countries are able to work together in an atmosphere of greater trust and understand than generally prevails among nations. Commonwealth Day is holiday in most of the country under the day and it held (second Monday of March). Her Majesty The Queen is the Head of the Commonwealth. What is History of Commonwealth? The origins of the commonwealth lie in the British Empire. Starting in the 16th century, Britain invaded other lands. This was very violent most of the times. Some colonies such as India, invaded other land, had large local populations ruled by British overloads. The Commonwealth association became known in 1949. And it is one of the world’s oldest political associations of states. Its roots go back to the British Empire when some countries were ruled directly or indirectly by Britain. That year India became a republic but still wished to remain a member of the association. In response, leaders agreed that membership did not have to be based on allegiance to the......

Words: 1340 - Pages: 6

Finish Line Case Study

...Finish Line Case Study Makayla Richer MAN324 Finish Line Case Study Finish Line is a good example of a business that understands how to operate throughout the year. They know the importance of having a mix of products. The reason for this is that at certain times in the year some products sell more than others due to changing demands. In summer, for instance, sandals and sunglasses sell more and in winter, boots and sweaters sell more. If a business lacks a mix of products they will suffer losses of profit during these seasonal times and the business may be unable to run continuously. Although Finish Line’s main product choice is shoes, they sell sweatshirts, hats, and other items as well when appropriate. “Shoes generally make up about 70 percent of the business. This varies, though, according to the time of the year. In August, 85 percent of the business might be Fall back-to-school shoes. This drops to 50 percent in December, when it is easier to buy a sweatshirt or baseball cap as a gift” (Case Study Finish Line). Knowing what to buy and when is crucial to running a good business. Unfortunately, there is no surefire way of knowing which products will sell and which won’t, so there is more risk for the buyer than the manufacturer. “The buyer is faced with the difficult problem of anticipating what will be hot in six to twelve months into the future” (Case Study Finish Line). The consumers mind is extremely unpredictable. In the blink of an eye, people’s......

Words: 492 - Pages: 2

Pr and Events in Luxury - Lv Case Study

...PUBLIC RELATIONS & EVENTS IN LUXURY Lousi Vuitton CASE STUDY SKEMA BUSINESS SCHOOL LUXURY AND FASHION MANAGEMENT GROUP MEMBERS: Huanping HU Jingcheng LI Mingjun XIE Yuzhu ZHAO Yinghang ZHOU PUBLIC RELATIONS Definition There is not one single generally accepted definition of public relations. Instead, there are many ways to define it. Generally speaking, public relations (PR) is the practice of managing the spread of information between an individual or an organization(such as a business, government agency, or a nonprofit organization) and the public. Significance/Purpose • Significance: public relations possess deep skills in media relations, market positioning and branding. • Purpose: to help companies deliver clear and unambiguous information to a target audience that matters to them event not sometimes. Composition • Public relations work consists of a variety of activities by individuals and organizations intended to promote a positive relationship or image among. General kinds of PR work: Publicity, Event management, Publication design. (Their products are intended to influence public opinion and are designed to promote and protect an individual or organization's image and products.) • Tactics Financial public relations Consumer/lifestyle public relations Crisis communication Internal communications Luxury Brand Government relations Food-centric relations IN LUXURY History of Louis Vuitton • • • • In 1854 it was......

Words: 3658 - Pages: 15

Luxury Lines

...thing no matter the consequences at times. Doing the right thing will always lead to greater things in the end. I can see most people being conventional as they want to do what is right in the eyes of everyone else, rather than their own beliefs. a. Postconventional – I would bring this up to my superiors. 3. No. Because I think if it’s truly a prospective employer, they would hold honesty and integrity at a very high level and it would end up giving Antonio or Kevin an edge for obtaining the job. It shows both characters have a long-term ideal of success and what is right and wrong, and if companies are looking for long-term employees, they would go with either of the 2. a. My answer is No, in regards to hiding their employment at Empress....

Words: 252 - Pages: 2

Case Study Questions

...CISM 4136 A- Global Information Resource Management Case Questions Carol V. Brown, D.W. DeHayes, J.A. Hoffer, W.E. Martin,&. W.C. Perkins, Managing Information Technology, Seventh Edition, 2012, Prentice Hall. Case Study 1 - Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems 1. Identify the key players in the case and describe their respective roles. Are these the right roles? What roles in particular should be modified? How might such role modifications be accomplished? 2. Focus on the role of the software vendor- Unitrak Software Corporation. Was it an appropriate role? Did Unitrak act responsibly? 3. How much is Kovecki to blame for this situation? 4. One of the recurring themes of this book is the importance of information systems politics. To what extent does IS politics explain the situation that has developed at the Midsouth Chamber of Commerce? 5. The case involves what appears to be a fairly routine use of information technology to support a service organization. Yet the Midsouth Chamber of Commerce encountered major problems in bringing up its new system. Is there a lesson here for organizations seeking to adopt new information technology? What is it? 6. What should Lassiter do now? Case Study 11-1- Vendor-Managed Inventory at NIBCO 1. What was the catalyst for NIBCO to develop a VMI program, and why was it able to respond? 2. Describe what types of transactions are involved in NIBCO's VMI......

Words: 1468 - Pages: 6

Case Study: Value Line Punlishing

...Case study: Value line publishing Zongchao Yang 701821448 According to the case, there are two major companies in the industry which are Home depot and Lowe’s. Home depot have a much larger market share than Lowe’s and the case has already presented the balance sheet and the ratio sheet of Home depot. So based on the Lowe’s balance sheet and the sheets of Home depot which are presented in the case. We can easily get all the ratios of Lowe’s. According to these ratios, we can find out that Lowe’s has done a good job because the sales and the NOPAT is increasing every year. So this tread and ratio may help us to forecast the performance of Lowe’s in the next five years. Ratio analysis for Lowe's | | | 1997 | 1998 | 1999 | 2000 | 2001 | | | | | | | Working capital | 673 | 920 | 1367 | 1288 | 1962 | Fixed assets | 3109 | 3759 | 5319 | 7201 | 8815 | Total capital | 3782 | 4679 | 6686 | 8489 | 10777 | Tax rate | 38.90% | 39.20% | 39% | 38.80% | 38.60% | NOPAT | 381 | 506 | 715 | 858 | 1103 | | | | | | | PROFITABILITY | | | | | | Return on capital | 10.1% | 10.8% | 10.7% | 10.1% | 10.2% | Return on equity | 13.7% | 15.4% | 14.3% | 7.1% | 7.5% | | | | | | | MARGINS | | | | | | Gross margin | 26.5% | 26.9% | 27.5% | 28.2% | 28.8% | cash operating expenses/sales | 18.0% | 17.9% | 18.0% | 18.5% | 18.3% | Depreciation/sales | 2.4% | 2.2% | 2.1% | 2.2% | 2.4% | Depreciation/P&E | 8.0% | 7.5% | 6.5% |......

Words: 433 - Pages: 2

Empress Luxury

...Running head: EMPRESS LUXURY LINENS Empress Luxury Linens Kendra Pitts Strayer University BUS 500/ Dr. Jason Cash July 24, 2011 Empress Luxury Linens The problem started when the company incurred damages from a very bad thunder storm. The system was hit and damaged however the damages were repairable at a reasonable cost. Once the damages were assessed the plot was devised to damage the remaining underground wires in order to raise the amount that the insurance company would pay out for the repairs. Antonio Melendez was faced with a very serious ethical dilemma. Before Antonio joined Empress, there were rumors that company successfully defrauded insurance companies and the upper level-management has condoned such practice. No whistle-blowers came out because there were no confidential mechanisms to protect them. Although Antonio knew that Empress has in the past defrauded the insurance company, it was before his arrival and was not sure what he should do. Although there are several different approaches and strategies that can be used to deal with this dilemma there are a few that would be ethically appropriate for the situation. One strategy that would be useful would be using the Individualism approach. By using this approach he will be able to look at and have to decide how to report the situation without incriminating himself. Antonio wants to keep his job however he knows what is going on is ethically wrong and wants no parts of it. ...

Words: 734 - Pages: 3

Empress Luxury Lines

...are to his subordinate, Kevin Pfeiffer, what decision would Antonio Melendez most likely reach if he applied the utilitarian approach to decision making? What conclusions would probably result if he employed the individualism approach? In my opinion, if he uses utilitarian approach he would do something rather than keeping his coworker in trouble. He would have thought of the co-employers and growth of the company and consequences to face & go ahead. In other hand, if he uses individualism he would have asked Kevin to do what he likes. If he employed the individualism approach and fraud thing have blown out in the market and the company have drowned. It would result in consequences like: • Closing of company • UnemploymentEmpress Luxury Lines • Facing social media • Cost for legal activities • Its problems to all the parties of the company except insurance. However it would be good if this happens because it would be example for others and would not go for fraud and keep others in trouble. If he employed the individual approach and fraud thing is blown and did not have any effect, this would directly result in personal problems like • Job insecurity or lay off. • Screwing of his career • Personal risk • Illegal activities However, if this happens in long term the company has to face bad consequences. And would result in high penalty than they benefited or shutting down of company which would result in job loss, terminating of retirement plans loss of......

Words: 511 - Pages: 3

Empress Luxury Analysis

...Empress Luxury Lines Case Analysis To provide background regarding the Empress Luxury Lines case, in the case Kevin Pfeiffer, a computer technician initially told Antonio Melendez that it appeared that top management found a way to fund the computer system upgrade that he requested two years prior. The beginning of this originated from problems incurred with the computer system when it was hit by a power surge from fierce thunderstorms from the night before. When this occurred, Phil Bailey, who was Kevin Pfeiffer’s supervisor was instructed to observe the damage to the system from the thunderstorm and report back to him. Once this request was made, Kevin Pfeiffer reported back to Phil Bradley and instructed that the damage to the underground wires and computer circuits could be repaired for about fifteen thousand dollars. Once Kevin Pfeiffer made these observations, Phil Bradley did not appear happy and simply instructed Kevin Pfeiffer to go to the reception area while he called Roger, who was the chief financial officer, and also Antonio Melendez’s superior. After this was done, Phil Bradley called Kevin Pfeiffer back into his office and instructed him to dig up nearly all of the underground wire and cable and then haul it all off prior to the arrival of the insurance adjustor. Carrying out this task would result in a damage estimate of roughly five hundred thousand dollars, which of course is much higher than the amount Kevin Pfeiffer estimated based on the true damages...

Words: 338 - Pages: 2

Empress Luxury Lines

... 1. Q. What are some of the social, political, and economic forces that are influencing SIA’s decision to become a learning organization? * The situation in this case study demonstrates the need to consolidate employee knowledge into one system in an effort to improve overall company performance. SIA had acquired 30 separate businesses but they were still functioning like 30 separate companies. They each still had their own set of management and well-defined procedures and policies. As a result, most of the employees had developed their own areas of expertise. In the highly competitive insurance market, SIA needed to change this business philosophy if they were going to succeed. * In the early years of the new century, many companies use behavioral approach that means they use information and techniques from the social sciences to improve organizations health and improving internal relationships, and increasing problem for solving capabilities. In that time, social and political environment is changing. If SIA Corporation keep their own political policy, and keep its own hierarchy, characterized by strong top-down administration, SIA could not able to see or compete to other organizations as competition for achieving its goal. 2. Q. If you were a specialist from SIA, how and why would you respond to the proposed changes? What steps would you suggest Jerry take to increase employee utilization of the knowledge- sharing system In particular? How can he......

Words: 816 - Pages: 4

Value Line Case Study

...The Wolfpack Corporate Finance – MBA 8020 Summer 2016 Value Line Publishing, 2002 Executive Summary Analyst of Value Line Publishing, Carrie Galeotafiore, was put in charge of the company comparison and developed a comprehensive forecast model that could be used to gauge future success. Historical performance, costs of capital, current financial statements, and macroeconomic trends were all used in creating assumptive ratios and growth rates. With five year projected financials, Galeotafiore applied these projections to current company metrics in an effort to publish an accurate forecast. Before finalizing these projections, it is recommended that Value Line produce a detailed qualitative analysis to support the numbers. The purposes of this analysis are to 1) provide detailed forecast analysis for hardware giants Home Depot and Lowe’s. 2) compare these assumptions to the industries previous and potential performance 3) provide a judgment for Value Line readers for potential stock investment actions. Although these two companies have risen to the top of this industry it is recommended that investors hold their current investment position on both companies, as opposed to buy or sell. Problem Formulation As Galeotafiore prepares to release Value Line’s forecasts, there are several important factors that must be taken into consideration. Primarily, are the numbers used in the models for Home Depot, found in Exhibit 7, dependable? Can both companies be......

Words: 1602 - Pages: 7

Empress Luxury Lines

...to support Bruce and Cassar were BBDO senior executives Jeff Mordos (Chief Operating Officer), Cathy Israelevitz (Senior Account Director), and Ted Sann (Chief Creative Officer). Each of the three executives had over a decade of experience working on Mountain Dew. Representing PepsiCo were Scott Moffitt (Marketing Director, Mountain Dew), Dawn Hudson (Chief Marketing Officer, and a former senior ad agency executive), and Gary Rodkin (Chief Executive Officer, Pepsi Cola North America). Scott Moffitt scribbled notes as he listened to Bruce speak. Moffitt and the brand managers under him were charged with day-to-day oversight of Mountain Dew marketing. These responsibilities included brand strategy, consumer and sales promotions, packaging, line extensions, product changes, and sponsorships. But for Moffitt and the senior managers above him, the most important decisions of the year were made in conference rooms with BBDO creatives. Each of the ads would cost over a million dollars to produce. But the production costs were minor compared to the $55 million media budget that would be committed to air these spots. Historically, PepsiCo management had learned that selecting the right creative was one of the most critical decisions they made in terms of impact on sales and profits. Mountain Dew had carried PepsiCo’s soft drink revenues during the 1990s as cola brands struggled. But now the Do the Dew campaign was entering its eighth year, a long stretch by any consumer goods baseline...

Words: 8280 - Pages: 34

Empress Luxury Lines

...the ethical dilemma faced by Antonio. In this case study Antonio work in the Empress Luxury Lines and he faced dilemma regarding the ethic in the work place. Kevin Pfeiffer works as a computer technician and his roles to estimated damage due to recent thunderstorm. Antonio requested a computer systems upgrade ever since he assumed his post two years ago. Phil Bailey, who was Kevin Pfeiffer’s supervisor, orders Kevin to reports the estimate of damage. Kevin reports about the $15,000 worth of damage so his supervisor and the chief financial officer both were unhappy with it. After that Phil Bradley called Kevin Pfeiffer to go back to work and haul all the underground wire and the systems prior to the arrival of the insurance adjustor. If Kevin perform this task than it would be damage of more than $500,000 which is beyond the actual estimate damage of $15,00.Kevin refused to perform the task and Matt called up to perform this task for them. Antonio faced dilemma such as what to do in this situation. He has mainly two choices such as a) to take a lawful action or b) compromise with person ethics. Antonio Melendez not feels any confident regarding bypass the chief financial officer Roger. Antonio Melendez not sure about his decision because he knows well very that there are no mechanisms was in place to report wrong-doing internally, and no protections were available for whistle-blowers. He had knowledge about the Empress Luxury Lines successfully defraud the insurance company......

Words: 1159 - Pages: 5

Empress Luxury Lines

...An Exploratory Study Comparing Two Modes of Preparation for Online Teaching Dawn Hathaway Priscilla Norton* George Mason University Abstract Few online high schools report requiring online education for their teachers, and few programs exist to prepare teachers to teach online (Smith, Clark, & Blomeyer, 2005). Professional development for online teachers continues to be a concern, and evaluative research that examines the effectiveness of various types of professional development is needed (Archambault & Crippen, 2009). The purpose of this exploratory study was to compare differences in online teachers’ selfreported frequency and confidence in performing online teaching tasks between teachers who had completed a comprehensive preparation program and teachers who participated in a one-day face-to-face workshop. Results found no differences between the groups and challenge conventions related to the nature and role of teacher preparation in online teaching. (Keywords: teacher education, online teaching, professional development, online learning, teacher preparation) nline learning at the K–12 level grows substantially each year. The issue is no longer whether or not online learning is or should occur, but rather how it is implemented. Watson, Murin, Vashaw, Gemin, and Rapp (2011) reported that, as of late 2011, online and blended learning opportunities exist for at least some students in all 50 U.S. states plus the District of Columbia and that there are now 30 states with......

Words: 5929 - Pages: 24

Finish Line Case Study

...Running head: FINISH LINE FINSH LINE: Case Study Octavia A. Rice Webster University BUSN 6110 Finish Line How important is it to have a mix of products? When shoes slack off during the winter, the apparel business picks up. What are the implications of seasonal products? What problems does this create for The Finish Line? A product mix is an important consideration for any firm. It offers the ability to expand your customer base by offering more products in more niches. Seasonality has implications for everyday pricing, assortment, space management, and inventory management on a day-to-day basis, and should play a strong part in influencing business decisions. Because shoes make up about 70 percent of Finish Line’s business, the off seasons are difficult due to limited product mix. Spread of risk. Given the way the buying takes place for the shoe products, who is taking the most risk? Is it the manufacturer or the buyer? The buyer is the one taking the most risk. Even though it only takes two to three months for the company to actually produce the product, the normal lead-time quoted by a company like Nike or Reebok is six months. From the many choices presented, the buyer is faced with the difficult problem of anticipating what will be hot six to twelve months into the future. Imagine how difficult it is to anticipate the success of a......

Words: 1384 - Pages: 6